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Order Status
  • American Helix

Shipping Policy

This Shipping Policy explains how American Helix processes, prepares, ships, tracks, and delivers procurement orders. Please review the information below before completing your order.

01

Secure Processing

Orders are reviewed, prepared, and packaged before being transferred to the selected shipping carrier.

02

Shipment Tracking

Tracking information is normally sent by email after the order has been prepared for carrier collection.

03

Technical Support

Our technical support team is available to assist with tracking, delivery, damaged packages, and address-related concerns.

01 Shipping Policy Overview

This Shipping Policy applies to procurement orders placed through the American Helix website at americanhelixpeptides.com. Shipping availability, rates, delivery estimates, and carrier options may vary depending on the destination, reference standard, order value, inventory, and selected service. By placing a procurement order, you agree to provide complete and accurate billing, contact, and shipping information. You also agree to review your order details before submitting payment.
Delivery estimates are separate from order-processing time. The estimated carrier delivery period generally begins after a procurement order has been processed and collected by the carrier.

02 Order Processing

Orders are generally processed within 1-2 business days after payment approval and completion of any required verification. Processing time may include:
  • Payment authorization and fraud-prevention review.
  • Client, billing, or shipping-address verification.
  • Inventory confirmation and product allocation.
  • Order preparation, inspection, and secure packaging.
  • Completion of any required account, professional, institutional, or destination verification.
Business days are generally Monday through Friday, excluding applicable holidays. Orders placed after 12:00 PM PST may begin processing on the next business day. Processing time may be extended during holidays, promotional periods, new product launches, severe weather, high order volumes, inventory reviews, or verification delays.
An order confirmation acknowledges that we received your procurement order. It does not necessarily mean that the order has completed processing or has already been transferred to the shipping carrier.

03 Shipping Methods and Delivery Estimates

Available shipping methods and rates will normally be displayed during procurement after a valid shipping address has been entered.
Shipping Method Estimated Delivery Shipping Cost
Standard Shipping 3-5 business days Calculated at procurement
Expedited Shipping 2-3 business days Calculated at procurement
Express Shipping 1-2 business days Calculated at procurement
The displayed delivery period is an estimate rather than a guaranteed arrival date unless a specific service is expressly identified as guaranteed. Selecting an expedited shipping service does not necessarily shorten order-processing, payment-review, or verification time. Shipping rates may be based on destination, order size, weight, packaging requirements, service level, reference standard type, and carrier rates.

04 Shipping Destinations

American Helix currently ships to destinations made available during procurement. The ability to enter an address does not guarantee that every reference standard can be shipped to that destination. Some reference standards, carriers, or shipping services may be unavailable for:
  • Restricted states, territories, countries, or jurisdictions.
  • PO boxes, private mailboxes, or forwarding addresses.
  • Military or diplomatic addresses.
  • Remote or limited-service delivery areas.
  • Destinations affected by legal, regulatory, carrier, payment-provider, or product restrictions.
We may request additional information or cancel a procurement order when a selected reference standard cannot legally or safely be delivered to the provided address.

05 Shipping Address Accuracy

Clients are responsible for providing a complete and accurate shipping address, including:
  • Recipient’s full name.
  • Street number and street name.
  • Apartment, suite, unit, or building number.
  • City, state, postal code, and country.
  • Valid email address and telephone number.
Contact us immediately if you need to request an address correction. We cannot guarantee that an address can be changed after the procurement order has entered processing or fulfillment. American Helix is not responsible for delivery delays or failures caused by incomplete or inaccurate information supplied by the client, except where responsibility cannot legally be excluded. Additional shipping, handling, carrier-interception, or reshipment fees may apply when an address correction is requested after dispatch.

06 Tracking Your Order

When tracking is available, shipment information will normally be sent to the email address associated with your procurement order. The tracking notification may include:
  • Your order number.
  • The shipping carrier.
  • The shipment tracking number.
  • A link to view carrier updates.
  • Estimated delivery information where available.
A tracking number may be created before the package is collected or initially scanned by the carrier. Tracking information may therefore require additional time to begin displaying movement. Clients may also use the Order Status page or their account dashboard, where available, to review order and shipment status.
If tracking has not updated within 2 business days, please contact our technical support team with your order number.

07 Special Handling and Packaging

Certain reference standards may require specialized packaging, additional verification, specific carrier services, limited shipping days, protective materials, or other handling procedures. When special handling applies, additional fees or processing time may be shown during procurement or communicated before shipment. Clients are responsible for reviewing reference standard-specific storage, handling, inspection, and packaging information immediately after delivery. If a package appears visibly damaged, opened, leaking, compromised, or improperly handled, do not discard the package or its contents. Contact us promptly and retain all original materials for review.

08 Shipping Delays

Delivery delays may occur because of circumstances outside our direct control, including:
  • Carrier network delays or service interruptions.
  • Severe weather or natural disasters.
  • Public holidays and seasonal shipping volume.
  • Transportation, labor, or supply-chain disruptions.
  • Customs, security, or regulatory inspections.
  • Incorrect, incomplete, or unverifiable addresses.
  • Inventory shortages or unexpected fulfillment delays.
  • Payment, identity, or account verification requirements.
If we are unable to ship within a timeframe promised to you, we may provide an updated shipping estimate and request your approval for the delay or provide a cancellation and refund option where required by applicable law. Once a procurement order has been transferred to the carrier, the carrier’s tracking system generally provides the most current delivery information.

09 Backorders and Split Shipments

If a reference standard becomes unavailable after a procurement order is placed, we may:
  • Contact you with a revised estimated shipping date.
  • Offer an available replacement where appropriate.
  • Ship available reference standards separately.
  • Cancel and refund the unavailable reference standard.
  • Cancel and refund the complete procurement order where necessary.
When a procurement order is divided into multiple shipments, separate tracking numbers may be provided. Additional shipping charges will not be applied solely because we choose to split an eligible order, unless otherwise agreed before shipment.

10 Lost, Missing, or Damaged Shipments

Damaged Packages

Inspect your package promptly after delivery. If your shipment arrives damaged, opened, incomplete, or visibly compromised, contact us within 48 hours of confirmed delivery. Include the following information:
  • Your full name and order number.
  • A clear description of the issue.
  • Photographs of the outer shipping carton.
  • Photographs of the shipping label.
  • Photographs of the reference standard and internal packaging.
  • Photographs showing any visible damage or missing items.
Retain all reference standards, labels, packaging, and shipping materials until our review and any carrier investigation have been completed.

Missing or Lost Shipments

If your procurement order has not arrived within the estimated delivery period, first review the carrier tracking page and check with household members, building staff, neighbors, reception areas, and safe-delivery locations. Contact us if tracking appears delayed, lost, or incorrectly marked as delivered. We may request that the carrier begin an investigation before a replacement or refund decision is made. Resolutions are determined according to the tracking information, carrier investigation, available evidence, product availability, and applicable law.

11 Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:
  • Confirm that the shipping address on the procurement order is correct.
  • Review the carrier’s delivery location or photograph.
  • Check porches, side doors, garages, mailrooms, and reception areas.
  • Ask household members, neighbors, or building staff.
  • Allow up to 24 hours in case of an early delivery scan.
  • Contact the carrier and request a delivery investigation.
After completing these steps, contact American Helix with your order number and any carrier case or investigation reference. Each claim will be reviewed individually. Replacement or refund eligibility is not automatic and remains subject to the available evidence and applicable law.

12 Returned or Refused Packages

A package may be returned to us because of:
  • An incomplete or incorrect address.
  • A failed delivery attempt.
  • Failure to collect the package.
  • Refusal by the recipient.
  • Carrier or customs restrictions.
  • An unavailable or inaccessible delivery location.
If a package is returned, we will review its condition and contact you regarding available options. Additional shipping and handling charges may be required before an eligible procurement order is resent. Original shipping charges and carrier return fees may be deducted from an eligible refund when the return resulted from an incorrect address, refusal, or failure to collect the package, except where prohibited by applicable law. Reference standards that cannot be safely returned to inventory may not qualify for resale or refund.

13 International Shipping

International shipping is available only to destinations and for reference standards specifically offered during procurement. International clients are responsible for confirming that the ordered reference standards may legally be imported, received, possessed, and used in the destination country. International procurement orders may be subject to:
  • Customs inspections and clearance delays.
  • Import permits or documentation requirements.
  • Customs duties, taxes, tariffs, and brokerage fees.
  • Product, carrier, or destination restrictions.
  • Seizure, rejection, return, or destruction by authorities.
Unless expressly collected during procurement, customs duties, import taxes, brokerage charges, and related government fees are the responsibility of the recipient. American Helix may refuse or cancel international procurement orders when fulfillment may violate applicable law, product restrictions, carrier rules, or business compliance requirements.
International delivery estimates do not include customs-clearance time. Customs processing and government decisions are outside our direct control.

14 Order Cancellations and Returns

Contact us as soon as possible if you need to request a procurement order cancellation or modification. We cannot guarantee that a procurement order can be cancelled or changed after it enters processing, fulfillment, or shipping. Orders that have already shipped cannot normally be cancelled. Any eligible return or refund will be handled under the American Helix Refund and Returns Policy. Do not return a reference standard without first receiving written authorization and return instructions from our technical support team.

15 Changes to This Shipping Policy

American Helix may update this Shipping Policy to reflect changes in carrier services, shipping rates, fulfillment procedures, product requirements, business operations, or applicable law. The latest version will be posted on this page with an updated effective date. The shipping terms displayed during procurement and at the time your procurement order is placed will generally apply to that acquisition, except where applicable law requires otherwise.

Questions About Your Shipment?

For questions about this Shipping Policy, please contact us at info@americanhelixpeptides.com.

Contact our technical support team and include your full name and order number.

Business: American Helix
Website: americanhelixpeptides.com
Email: info@americanhelixpeptides.com
Support Hours:
Mon – Fri: 9:00 AM – 6:00 PM PST
Sat: 10:00 AM – 4:00 PM PST
Sun: Closed

© American Helix Peptides. All rights reserved.

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