- American Helix
Refund & Returns Policy
We are committed to providing a transparent and dependable client service experience. This policy explains order cancellations, return eligibility, damaged or incorrect orders, refunds, logistical issues, and the steps required to request assistance.
01 No Refund Policy
Saari sales final hain aur kisi bhi situation mein refund guaranteed nahi hai. Customer purchase se pehle relevant COA review karne ki tasdeeq karta hai. Agar product damaged ya defective aaye, to customer ko unboxing video banana, damage ka video dena, support ko email karna, written return authorization lena aur instructions ke mutabiq product return karna hoga. Ye sab karne ke baad bhi company refund/replacement/credit dene ki obligated nahi hogi.02 Order Changes and Cancellations
Requests to cancel or modify a procurement order must be submitted as soon as possible after the order is placed. We will make a reasonable effort to accommodate cancellation or amendment requests, but we cannot guarantee changes once an order has entered processing, fulfillment, or shipping.- Include your full name, order number, and requested change.
- Send your request to info@americanhelixpeptides.com.
- A procurement order is not considered cancelled until you receive written confirmation from American Helix.
- Orders that have already shipped cannot be cancelled.
03 Return Eligibility
A return request must be submitted within 7 calendar days of confirmed delivery. Return approval is not automatic and must be provided in writing before a reference standard is sent back. To be considered for an eligible return, a reference standard must:- Be unopened, unused, and in its original condition.
- Have all seals, labels, protective packaging, and tamper-evident features fully intact.
- Be contained in its original product and shipping packaging.
- Include valid proof of procurement from American Helix.
- Have received written return authorization from our technical support team.
- Be suitable for safe and lawful return, inspection, and resale.
Do not return any package without first receiving return instructions and authorization from American Helix. Unauthorized returns may be rejected or returned to the sender.
04 Non-Returnable Items
Unless otherwise required by law, the following reference standards and situations are not eligible for return, exchange, or refund:- Reference standards that have been opened, used, mixed, or reconstituted.
- Reference standards with broken, removed, damaged, or altered safety seals.
- Sterile, temperature-sensitive, perishable, or refrigerated reference standards after shipment.
- Reference standards that have been stored, transported, or handled improperly after delivery.
- Reference standards damaged after delivery through misuse, negligence, or improper storage.
- Reference standards returned without prior written authorization.
- Gift cards, downloadable items, digital content, and services.
- Clearance items, promotional items, samples, or reference standards marked “Final Sale.”
- Customized, special-order, wholesale, or bulk-order reference standards unless otherwise agreed in writing.
- Returns requested because of personal preference, compatibility, expected results, or research outcomes.
- Reference standards procured from another retailer, marketplace, reseller, or third-party website.
05 Damaged, Defective, Incorrect, or Missing Items
Please inspect your shipment as soon as it is delivered. If your procurement order arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours of confirmed delivery. Your message should include:- Your full name and order number.
- A clear description of the issue.
- Photographs of the outer shipping package and shipping label.
- Photographs of the reference standard, packaging, seal, and visible damage.
- The product name, quantity, lot number, or batch number where available.
- Photographs of all items received if part of the order is missing.
06 How to Request a Return
To request a return, email info@americanhelixpeptides.com before sending the reference standard back. Include the following information:- Your full name.
- Your order number.
- The reference standard name and quantity.
- The reason for the return request.
- Relevant photographs or supporting documentation.
07 Return Shipping
For an eligible return that is not caused by an error by American Helix, the client is responsible for return shipping costs. Original shipping charges are non-refundable unless the return results from an incorrect, damaged, defective, or incomplete order, or unless otherwise required by law. When our team confirms that the issue resulted from our error, we may provide a prepaid return label or reimburse reasonable approved return shipping costs. We recommend using a tracked and insured shipping method. American Helix is not responsible for return packages that are lost, stolen, damaged, delayed, or delivered to an incorrect address.08 Refund Review and Processing
After an authorized return is received, it will be inspected to confirm that it meets the eligibility requirements in this policy. We aim to complete the initial inspection within 5 business days after the returned package is received. If the refund is approved:- The refund will normally be issued to the original payment method.
- Any approved deductions will be explained before or when the refund is processed.
- Promotional discounts will not be refunded beyond the amount actually paid for the returned reference standard.
- Original and return shipping fees may be deducted when the client is responsible for those costs.
Receiving a returned package does not guarantee approval. Reference standards that fail inspection may be rejected and may not qualify for a refund.