- American Helix
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how American Helix collects, uses, protects, stores, and shares your information when you visit our website, procure reference standards, subscribe to notifications, or contact our technical support team.
01 About This Privacy Policy
American Helix is a supplier of analytical reference standards and research-grade compounds for in-vitro laboratory use. This Privacy Policy applies to information collected through the American Helix website at americanhelixpeptides.com, along with our related procurement, technical-support, order-tracking, product-notification, supply tier, affiliate, wholesale, referral, and communication services. By using our website or submitting information through our services, you acknowledge that your information may be handled as described in this Privacy Policy. Where applicable law requires consent, we will request it separately.02 Information We Collect
The type of information we collect depends on how you interact with our website and which services you use.Information You Provide Directly
- Contact information: Your name, email address, telephone number, billing address, and shipping address.
- Procurement information: Reference standards ordered, quantities, order history, shipping method, order status, and tracking details.
- Account information: Username, password, saved addresses, preferences, and account activity where institutional accounts are available.
- Technical support information: Questions, messages, product inquiries, returns, and other communications.
- Notification information: Your email address or telephone number when you subscribe to back-in-stock, product-availability, order, or service alerts.
- Program information: Information submitted through supply tier and Researcher Program applications.
- Quality and service feedback: Ratings, comments, images, or other content you voluntarily submit regarding product quality or service experience.
Payment Information
Payments may be processed by independent third-party payment providers. Depending on the payment method, those providers may collect payment-card, bank, wallet, billing, authentication, and transaction information. American Helix may receive limited transaction information such as payment status, transaction number, payment method, and billing confirmation. We do not normally store complete payment-card numbers directly on our website.Information Collected Automatically
- Internet Protocol address and approximate location.
- Browser type, device type, operating system, and language.
- Pages visited, products viewed, links selected, and time spent.
- Referring websites, campaigns, and advertising information.
- Order, procurement, account, and website-interaction data.
- Cookie identifiers and similar online technologies.
- Security, fraud-prevention, and diagnostic information.
Please do not submit medical records, diagnoses, prescription information, or other sensitive health information through general contact forms, product reviews, or ordinary technical-support messages.
03 How We Use Your Information
We may use personal information for the following purposes:- Process, confirm, fulfill, deliver, and manage procurement orders.
- Send order confirmations, shipping updates, delivery notices, and tracking details.
- Process payments, refunds, returns, cancellations, and transaction disputes.
- Create, maintain, and secure institutional accounts and preferences.
- Respond to questions, product inquiries, and technical support requests.
- Send requested back-in-stock and product-availability alerts.
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Operate supply tier and Researcher Program services.
- Support product, batch, or Certificate of Analysis verification where available.
- Personalize and improve website content and research procurement experience.
- Measure website performance and understand how visitors use our site.
- Detect fraud, misuse, unauthorized activity, and security threats.
- Maintain business records and comply with legal obligations.
- Establish, exercise, or defend legal claims.
- Send promotional communications where permitted by law and according to your preferences.
04 Legal Grounds for Processing
Where applicable data-protection laws require a legal basis, we may process your personal information under one or more of the following:- Contract: Processing required to complete your procurement, deliver an order, or provide a service you requested.
- Consent: Processing based on permission you provide, including certain marketing and optional cookie activities.
- Legitimate interests: Operating, improving, protecting, and securing our business and website where those interests do not override your rights.
- Legal obligations: Maintaining required financial, tax, regulatory, safety, and transaction records.
06 How We Share Information
We may share personal information only when reasonably necessary for operational, business, security, or legal purposes, including with:- Website-hosting, e-commerce, and technical-service providers.
- Payment processors, banks, and fraud-prevention providers.
- Warehouses, fulfillment providers, couriers, and shipping carriers.
- Email, SMS, technical-support, and notification providers.
- Analytics, advertising, and website-performance providers.
- Accountants, auditors, insurers, consultants, and legal advisers.
- Government authorities, regulators, courts, or law-enforcement agencies where disclosure is required or legally justified.
- Buyers, investors, successors, or advisers involved in a merger, acquisition, restructuring, financing, or sale of business assets.
07 Back-in-Stock Notifications
When you request a back-in-stock alert, we use the email address or other contact information you provide to notify you when the selected reference standard becomes available. Notifications may include the product name, product-page link, direct procurement link, product image, availability details, or similar information related to the item. Back-in-stock notifications do not reserve inventory or guarantee that a reference standard will remain available. You may unsubscribe through any available notification-management option or by contacting us.08 Marketing Communications
Where permitted, we may send research announcements, educational content, promotions, company updates, or special offers. You may unsubscribe from promotional emails using the unsubscribe link included in the message or by contacting us. Transactional communications concerning orders, payments, account security, shipping, delivery, or requested services may still be sent where necessary, even after you unsubscribe from marketing. SMS marketing, where offered, will be subject to additional consent language, messaging terms, and opt-out instructions shown when you subscribe.09 Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. This may include providing services, maintaining transaction and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal requirements. Retention periods may vary depending on the type of information, our relationship with you, operational requirements, and applicable law. Information may be deleted, anonymized, or securely archived when it is no longer required.10 Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, alteration, disclosure, destruction, or misuse. No website, payment system, electronic transmission method, or storage technology can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized account activity.11 Your Privacy Rights
Depending on your location and applicable law, you may have the right to:- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Request a portable copy of eligible personal information.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of certain promotional communications.
- Opt out of applicable sale, sharing, or targeted-advertising activities.
- Appeal certain privacy-request decisions where required by law.
- Submit a complaint to an applicable data-protection authority.
12 California Privacy Notice
Where California privacy laws apply to American Helix and your information, eligible California residents may request details about the categories and specific pieces of personal information collected, the sources of that information, the purposes for collection, and the categories of recipients. Eligible residents may also request correction or deletion and may opt out of applicable sale or sharing activities. We do not sell personal information in exchange for monetary payment. Certain analytics or advertising technologies, where enabled, may be treated as sharing or targeted advertising under some privacy laws. Applicable visitors may manage these technologies through our cookie preference settings.13 International Users
American Helix and its service providers may process information in the United States and other countries. Privacy and data-protection laws in those countries may differ from the laws in the country where you live. Where required, appropriate safeguards may be used for international transfers and applicable privacy rights will be respected.14 Children’s Privacy
Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has submitted personal information to us, please contact us so that we can review and take appropriate action.15 Third-Party Websites
Our website may contain links to third-party websites, payment services, shipping portals, social-media platforms, or other external services. American Helix does not control the privacy, security, or data-handling practices of independent third parties. We encourage you to review the privacy policy of each third-party service before providing personal information.16 Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, services, business practices, technologies, or legal requirements. The revised version will be posted on this page with an updated effective date. Where legally required, we may provide additional notice through email, a website banner, or another appropriate method.Contact American Helix
For questions about these Terms and Conditions, please contact us at info@americanhelixpeptides.com.
For privacy questions, requests, or concerns, please contact us:
Business: American HelixWebsite: americanhelixpeptides.com
Email: info@americanhelixpeptides.com
© American Helix Peptides. All rights reserved.